Shipping & Returns

Shipping

Esperance & Co will endeavour to dispatch your purchase as soon as your order is received. Most orders will be processed and dispatched within a 48 hour period during business hours.

Australia

For Domestic E Parcels we charge $12.95 (3-5 business days)
For Domestic Express we charge $19.95 (1-3 business days)

New Zealand

International Express we charge a flat fee of $30 NZD (3-5 business days)

United Kingdom

For Standard International we charge £10 (7-10 business days)
For DHL Express we charge £15 (3-5 business days)

Returns

At Esperance & Co, we want you to love your purchase. If you need to return an item, we’ve made the process simple.

Full-Price Items

Eligible for a refund, credit note, or exchange
Must be returned within 14 days from the date of delivery

Sale Items (including temporary promotions)

Eligible for a credit note or exchange only
Must be returned within 14 days from the date of delivery

Final Sale Items

Not eligible for return, credit note, or exchange

We accept returns provided they meet the following guidelines:

✔ Return within 14 days
✔ Return with proof of purchase
✔ Item must be unworn, unwashed, unused with all original tags/labels attached

Note: Esperance & Co reserves the right to decline a refund, exchange, or credit note if these conditions are not met. Original shipping/delivery charges are non-refundable for change-of-mind returns, including returns due to incorrect fit or sizing. Return postage is also at the purchaser's expense.

Please email hello@esperanceandco.com.au advising us of your return and send return to:

Australia/NZ Orders:

Esperance & Co
Building 7, 18/49 Frenchs Forest Road East
Frenchs Forest NSW 2086
Australia

UK Orders:

Sunbury & Warehousing Logistics
Unit A3, Dolphin Estate,
Windmill Rd W, Sunbury-on-Thames TW16 7HE
United Kingdom

ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED, EXCHANGED OR REFUNDED.

Faulty Product Returns

If an item is faulty, we will provide an exchange or refund provided the item is returned within 30 days with proof of purchase.

If the item returned does not meet our Returns and Exchange Policy above, your order may be sent back to you.