We charge a flat rate of $9.95 across Australia and $15 to New Zealand , unless otherwise stated. Esperance & Co offer free express shipping on orders over $300.
We charge a flat rate of £10 to ship to the UK.
We ship to Australia, New Zealand and the UK.
Domestic parcels take between 1 - 7 days depending upon your delivery location. Domestic parcels take between 1 - 7 days depending upon your delivery location.
International parcels take between 3 - 5 business days depending on your location.
Esperance & Co use Australia Post for delivery. We charge a flat rate of $9.95 across Australia and $15 to New Zealand.
We use DHL International to ship to the UK with a flat rate of £15.
“CHANGE OF MIND”
Esperance & Co offer an exchange only and store credit policy on change of mind returns. This includes purchases you have made in error eg accidentally ordered the wrong colour. Please complete our Returns Form and post together with the item. We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 30 days ✔ Return with proof of purchase ✔ Item must be unworn, unwashed, unused with all original tags/labels attached
Esperance & Co reserves the right to decline to exchange if these guidelines are not met. Returns Shipping for change of mind is at the purchaser’s expense.
ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED, EXCHANGED OR REFUNDED.
Faulty Product Returns
If an item is faulty, we will provide an exchange or refund provided the item is returned within 30 days with proof of purchase.
If the item returned does not meet our Returns and Exchange Policy above, your order may be sent back to you.
Esperance & Co cashmere is gentle on your skin and the environment.
Our supplier, Alashan Cashmere, takes a great deal of care in ensuring cashmere is responsibly sourced. Their knitting partner has earned The Good Cashmere Standard, an independent standard that aims to improve the lives of farmers, cashmere goats and the environment. Alashan Cashmere and their knitting partner have achieved Bluesign Certification and their factories are WRAP (Worldwide Responsible Accredited Production) certified.
You can feel good about the cashmere you’re wearing, and it will feel good on you.
Our cashmere toppers comfortably fit AU sizes of 4 to 20.
CASHMERE CARE GUIDEHOW TO CARE FOR YOUR CASHMERE GARMENT
Hand washing or dry cleaning is recommended.
When hand washing use lukewarm water and a mild soap or shampoo. Gently work the suds into the fabric and rinse thoroughly.
When drying your garment gently squeeze excess water out or lightly roll in a clean towel.
Lay your garment flat in its natural shape to dry completely before storing.
STORING YOUR CASHMERE GARMENT
It is recommended to clean your cashmere garment prior to storing as Moths are attracted to natural fibers, especially when soiled.
It is best to fold your garment and store on a shelf or in a drawer.
PILLINGPilling is a natural process of cashmere and is not a fault in the garment. Pilling occurs where there is friction and can be easily maintained with a small comb or sweater stone.
You can wear your topper 6 ways, view our guide here.
You can contact us through our contact page! We will be happy to assist you.